Our Guarantee & Warranty - Ashby Chimney Miami

The Ashby Chimney Miami Guarantee

Chimney work is the kind of thing most Miami homeowners only think about once a year, usually in October when the first cool front rolls through and someone finally says, “Hey, we should light the fireplace.” By then, the flue has been sitting untouched through eight months of humidity, a hurricane season, and whatever else South Florida threw at it. So when we hand you a price, we’re not guessing. When we finish the job, we’re not asking you to take our word that everything is right. We’re putting it in writing. Every sweep, every inspection, every repair comes with a written price before we start, a written guarantee when we’re done, and a promise that if a covered repair fails, we come back and fix it. No invoice surprises. No warranty fine print. No chasing a dispatcher through a phone tree. That’s the whole point.

Call (850) 787-8597

What’s Covered

• Workmanship on every repair. If a repair we made fails inside the guarantee period, we return at no charge and fix it. That’s the Kingswell Guarantee, and it’s included with every job, not sold as an add-on.
• Written price before any work starts. The number we quote at the door is the number on the invoice. We don’t find “unexpected complications” after the fact and hand you a revised bill.
• Materials from brands the trade actually trusts. DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. Not whatever happened to be rolling around in the van that week. We use recognizable chimney-trade suppliers because a warranty is only as good as the parts behind it.
• A clean job site when we leave. We lay down protection before the sweep starts, vacuum the firebox, and haul away the creosote and debris. You shouldn’t have to run a Shop-Vac after we’re gone.
• Honest findings, with proof. Every inspection includes a camera look at the flue. If we tell you the liner has cracks, you’ll see the cracks. If we tell you everything looks fine, you’ll see that too. Nothing gets recommended without evidence you can look at yourself.
• On-time arrivals within the scheduled window. We give you a real window, not “sometime between 8 and 6.” If we’re running behind, a live person calls you. Not a text bot.

Our Satisfaction Promise

Here’s how it works if something isn’t right. You call us at (850) 787-8597. A live person answers, day or night, not a voicemail loop. You tell them what’s wrong. We schedule a return visit on our dime, not yours. That’s the 365-Day Done Right Promise, and it means exactly what it sounds like: if it’s not done right, we make it right. There’s no claim form, no “within 30 days of original invoice” clause buried in fine print, no third-party warranty administrator to fight with. The guarantee is between you, Ashby Chimney Miami, and the paper we handed you when the job was finished. Nathan Corliss, the owner, is the person who backs it. He’s also the one who answers when something goes wrong, because the last thing a chimney company owner in Miami wants is a customer standing in their living room telling neighbors about a repair that failed and a phone that just rang.

Been in business since 2002, and the biggest lesson from twenty-plus years is simple: when a customer has a problem, they don’t want a process. They want it handled. So we handle it. Free second visit if the repair fails inside the guarantee period. Written guarantee on every repair, every time. If you’re not satisfied with the work, you tell us, and we keep coming back until it’s right. That’s not a tagline. It’s a commitment we’ve been making since before Miami-Dade started requiring homeowners to actually think about flue liners during real estate transactions.

The Kingswell Way

Ashby Chimney Miami is independently owned and operated under the standards of the Kingswell Guarantee. That means we don’t have a corporate overlord setting quotas, but we do have a shared set of standards we don’t bend. We call it The Kingswell Way: say the price, show up in the window, leave it cleaner, put the guarantee in writing, come back if it fails. Five rules. Not complicated. But you’d be surprised how many chimney companies in South Florida struggle with rule one. The reason we put “Ashby” on the truck and not just “Chimney Sweep” is that a person is accountable. Nathan Corliss signs the job. Nathan Corliss answers the phone. Nathan Corliss comes back if it fails. That’s how the guarantee actually works, not just on paper.

Licensed & Insured Backing

Licensed and insured is one of those phrases people put in air quotes, like “premium quality” or “customer satisfaction guaranteed.” But for chimney work, it’s the real thing. If something goes wrong on a job, the insurance is what protects your home and your family. The license is what says we’re allowed to be in your house, handling fire-related systems, in the first place. We carry both. We’ll show you documentation if you ask, and our techs are background-checked and uniformed, so you know exactly who’s walking into your home. No subcontractor roulette. No day-labor crews. Just employees of Ashby Chimney Miami, trained by Nathan Corliss himself, who’ve been through enough Miami attics and terra-cotta flues to know what they’re looking at.

What The Guarantee Doesn’t Cover (And Why That’s Good News)

Let’s be honest about what no chimney company can promise. We can’t guarantee a flue that was damaged by a Category 4 hurricane won’t need a liner replacement, because sometimes the camera tells a story nobody wanted to hear. We can’t guarantee a pre-existing crack won’t spread, because cracks do that. And we won’t guarantee a repair on a chimney that’s been neglected for fifteen years the same way we guarantee one that’s been swept annually. What we will do is tell you the truth before we touch anything. If your chimney can safely wait another season, we’ll say so. If it can’t, we’ll show you why on the camera. And whatever we do recommend comes with the same written guarantee as everything else. The warranty isn’t a sales tool. It’s the reason we sleep at night. And it’s the reason our customers in Coral Gables, Kendall, Coconut Grove, and up and down the coast from Miami Beach to Aventura keep calling us back every burning season.

Frequently Asked Questions